Returns & Exchanges
At ENGWE, we want you to be completely satisfied with your e-bike purchase. If you are not happy with your order, you can return your item within 30 days of delivery provided it is in its original condition and packaging.
Contact Support
Initiate your return by emailing our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack the e-bike or accessory in its original box with all tools, manuals, and chargers included to ensure the item is protected during transit.
Ship the Item
Affix the provided shipping label to the outside of the box and drop it off at the designated carrier location, or schedule a pickup for larger electric bike shipments.
Inspection and Refund
Once our warehouse receives and inspects the returned product for damages, we will process your refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing